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Agile Project Management with Scrum - Certified Scrum Master (CSM®)

Course number: CGICSM40

The Certified ScrumMaster class is an intensive interactive session designed to leverage the diverse background of the participants through facilitated discussion, activities and simulation. The following topics will be covered:  Develop quality software systems and products in reduced time using Agile practices. Mitigate uncertainty and risk by applying Agile values and principles. Apply the Scrum framework to meet the specific operational needs of your business. Focus on continuous improvement through embedded learning in the workplace. Adapt techniques to apply Scrum to large-scale and geographically distributed projects.

Target Audience

Project and program managers, software architects, systems analysts, team leaders, developers and anyone interested in applying Scrum and Agile methodologies.


Certified Scrum Master (CSM®)


CSM® Exam

The exam is open-book, one-hour duration, 25 multiple choice questions (100% pass rate).


Post class completion, students can appear for the CSM® certification exam.

By completing the class, students earn:
• 14 PDUs upon completion of the CSM course.
• 14 of the 21 training contact hours required to take your PMI-ACP exam.

Course Outline
Overview of Scrum and Agile Practices
  • What are Scrum and Agile?
  • The Scrum Framework
  • Modern Scrum vs. Traditional Scrum
  • Scrum-Appropriate Projects


Roles and Ceremonies
  • Roles and Responsibilities
  • ScrumMaster, Product Owner and the Team
  • Sprint Planning
  • The Daily Standup
  • Review and Retrospective
Building and Guiding the Team
  • Producing a Well-Formed Team
  • Cross-Functional Teams
  • Co-located Teams vs. Distributed Teams
  • Encouraging Ownership and Accountability
  • Living and Encouraging the Scrum Values
  • Establishing the Team’s Social Contract
  • Maturing a Team
  • Respecting the Product
Stories and the Backlog
  • Writing Stories
  • Definition of Done
  • Backlog Grooming and Refinement
  • Stakeholder Requests and Desires
  • Prioritization Factors
Scrum in the Organization
  • Quality and Value in the Product
  • Tracking Progress to Inform Decision Making
  • Burndown Graphs and Buildup Charts
  • Agile Tooling, the Pros and Cons
  • Scaling and Extending Scrum
The ScrumMaster Role
  • ScrumMaster vs. Project Manager
  • Training your Product Owner
  • Understanding Flow
  • Enhancing Communication
  • Emergent Leadership vs. Command and Control
  • Facilitation Techniques

Available Formats

Live Online