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Help Desk Technician A+

Course number: A+HDT-CGI001

Overview:
If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, or Help desk technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination.

Course Objectives:
In this course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. You will:

  • Identify the hardware components of a computer.
  • Identify the operational procedures that should be followed by PC technicians.
  • Identify and configure peripheral components.
  • Manage system components.
  • Identify the hardware and software requirements for custom client environments.
  • Identify network technologies used to configure and maintain SOHO networks.
  • Support laptops.
  • Support printers.
Prerequisites:

Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network. An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses:Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers.

Course Outline
Lesson 1: Hardware Fundamentals
  • Topic A: Computer System Components
  • Topic B: Storage Devices
  • Topic C: Device Connections and Interfaces
Lesson 2: Operational Procedures
  • Topic A: Basic Maintenance Tools and Techniques
  • Topic B: Electrical Safety
  • Topic C: Environmental Safety and Materials Handling
  • Topic D: Professionalism and Communication
Lesson 3: Peripheral Components
  • Topic A: Install and Configure Display Devices
  • Topic B: Install and Configure Input Devices
  • Topic C: Install and Configure Expansion Cards
  • Topic D: Install and Configure Multimedia Devices
Lesson 4: Managing System Components
  • Topic A: Motherboards
  • Topic B: CPUs and Cooling Systems
  • Topic C: Select and Install Power Supplies
  • Topic D: RAM Types and Features
  • Topic E: Install and Configure Storage Devices
  • Topic F: Configure the System BIOS
Lesson 5: Customized Client Environments
  • Topic A: Standard Clients
  • Topic B: Custom Client Environments
Lesson 6: Networking Technologies
  • Topic A: Physical Network Connections
  • Topic B: TCP/IP
  • Topic C: Network Connectivity
  • Topic D: Ports and Protocols
  • Topic E: Networking Tools
  • Topic F: Install and Configure SOHO Networks
Lesson 7: Supporting Laptops
  • Topic A: Laptop Hardware and Components
  • Topic B: Install and Configure Laptop Hardware Components
Lesson 8: Supporting Printers
  • Topic A: Printer Technologies
  • Topic B: Install, Configure, and Maintain Printers
Lesson 9: Operating System Fundamentals
  • Topic A: Personal Computer Operating Systems
  • Topic B: Windows Control Panel Utilities
  • Topic C: Command Line Tools
  • Topic D: Windows Security Settings
  • Topic E: Windows Operating System Tools
Lesson 10: Installing and Configuring Operating Systems
  • Topic A: Implement Virtualization
  • Topic B: Install Microsoft Windows
  • Topic C: Windows Upgrades
  • Topic D: Windows Optimization and Preventive Maintenance
Lesson 11: Set Up and Configure Networks
  • Topic A: Set Up and Configure Windows Networking
  • Topic B: SOHO Network Security
Lesson 12: Mobile Computing
  • Topic A: Mobile Device Technologies
  • Topic B: Configure Mobile Devices
Lesson 13: Security
  • Topic A: Security Fundamentals
  • Topic B: Security Threats and Vulnerabilities
  • Topic C: Security Protection Measures
  • Topic D: Workstation Security
Lesson 14: Troubleshooting Hardware Components
  • Topic A: Troubleshooting Theory
  • Topic B: Troubleshoot Video and Display Devices
  • Topic C: Troubleshoot Hard Drives and RAID Arrays
  • Topic D: Troubleshoot System Components
  • Topic E: Troubleshoot Laptops
  • Topic F: Troubleshoot Printers
Lesson 15: Troubleshooting System-Wide Issues
  • Topic A: Troubleshoot Operating Systems
  • Topic B: Troubleshoot Wired and Wireless Networks
  • Topic C: Troubleshoot Common Security Issues

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